Shane Paladin
Chief Revenue and Customer Officer
Shane Paladin is a global executive whose experience covers leadership roles in startups, mid-sized companies, and Fortune 500 enterprises. He has worked across North America, Europe, and Asia, helping organizations lead through transformation, growth, and operational improvements. His leadership style is rooted in practical strategy, disciplined execution, and a consistent focus on delivering value to both customers and the business.
With over twenty years of experience, he has held multiple C-suite positions and served as a board advisor to companies and private equity firms. He has been instrumental in developing and executing go-to-market strategies for a diverse range of businesses, always focusing on long-term growth, building strong teams, and maintaining operational clarity. He values collaboration and accountability as the foundation for sustainable success.
Currently, as Chief Customer and Revenue Officer (CRO) for Equinix, he leads Marketing, Sales, Customer Success, Channel, and Revenue Operations for a Fortune 500 company. In this role, He is responsible for aligning global teams, driving performance, and maintaining high standards for customer service and execution across all business functions. His leadership supports both consistent results and ongoing growth in a rapidly evolving market.
Previously, he served as Chief Executive Officer of a technology firm, where he led a company-wide transformation that returned the business to profitability and enabled expansion into new markets. He led the modernization of technology platforms, the launch of new product lines, and strategic acquisitions that filled key capability gaps. His focus on operational improvement and customer experience created new opportunities for reinvestment and innovation.
Before his role as CEO, he served as President of Services at a leading software company, overseeing international teams and generating substantial revenue. He directed the shift from traditional consulting to digital and cloud-based services, integrated legacy business units, and introduced new digital solutions for a global client base. His steady approach helped the company remain flexible and resilient during times of industry change.
His background also includes high-growth startups, where he contributed to building new business functions and achieving strong revenue growth. He began his technology journey as a founding executive at a consulting firm, where he developed go-to-market strategies and forged key partnerships.
His service influenced Shane Paladin’s leadership foundation in the U.S. Army, where he learned the importance of mission, teamwork, and accountability. He holds a master’s degree from the University of Oxford and graduated magna cum laude from Saint Leo University.
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Equinix names Shane Paladin as chief customer and revenue officer
Equinix Appoints Shane Paladin as Chief Customer and Revenue Officer
Equinix (NasdaqGS: EQIX) Welcomes Shane Paladin as Chief Customer and Revenue Officer
